Privacy Policy —
ei777 Online Casino

1 Data We Collect

When you register for and use an ei777 account, we collect personal data across several categories. The following table summarises what is collected, the source of that data, and the lawful basis on which we process it.

Data Category	Examples	Source
Identity Data	Full legal name, date of birth, National ID (NID) number, passport number	Provided by you at registration or during KYC verification
Contact Data	Mobile phone number, email address, residential address in Bangladesh	Provided by you at registration
Financial Data	bKash / Nagad / Rocket account number, Dutch-Bangla Bank or City Bank account details, transaction history, deposit and withdrawal records	Provided by you when adding a payment method or making a transaction
Gaming Data	Game session history, wager amounts, win/loss records, bonus utilisation, sport betting selections	Generated automatically by your platform activity
Technical Data	IP address, device type, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), session duration	Collected automatically via server logs and analytics tools
Communications Data	Support ticket content, live chat transcripts, email correspondence with the ei777 team	Generated when you contact our support team
Responsible Gaming Data	Self-exclusion requests, deposit limits set, time-out activations, problem gambling assessments	Provided by you through the responsible gaming tools or support team

1.1 Data We Do Not Collect

ei777 does not collect sensitive personal data beyond what is listed above. Specifically, we do not collect data concerning racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data used for identification purposes (other than standard NID photo verification), or data concerning health conditions (except where you voluntarily disclose health-related information in the context of a responsible gaming support request).

2 How We Use Your Data

ei777 uses the personal data we collect for the following specific purposes. We process data only where a lawful basis exists for doing so — namely, performance of a contract with you, compliance with a legal obligation, pursuit of our legitimate interests, or your explicit consent.

2.1 Account Management and Service Delivery

Your identity and contact data are used to create and maintain your player account, verify your identity, process login requests, and communicate account-related notifications such as deposit confirmations, withdrawal approvals, and security alerts. This processing is necessary for the performance of the contract between you and ei777.

2.2 Payment Processing

Financial data is used to process deposits made via bKash, Nagad, Rocket, Upay, or bank transfer, to initiate withdrawal payments to your verified payment method, and to maintain transaction records as required for financial compliance. Processing is necessary both for contract performance and for compliance with applicable financial regulations.

2.3 KYC and Fraud Prevention

Identity and financial data are used to perform Know Your Customer (KYC) verification checks, to detect and prevent fraudulent activity, money laundering, and other financial crime, and to comply with anti-money laundering obligations. This processing is carried out in pursuit of our legitimate interests and in compliance with legal obligations.

2.4 Responsible Gaming

Gaming data and responsible gaming data are used to monitor player behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion periods set by the player, and to proactively reach out to players whose activity patterns suggest they may benefit from support. This processing is carried out in pursuit of our legitimate interests in protecting player welfare.

2.5 Platform Improvement and Analytics

Technical data and gaming data are used in aggregated, anonymised form to analyse platform usage patterns, improve game offerings, optimise site performance, and develop new features. No individual player is identified in this analytical processing. Individual-level technical data is retained only for the periods specified in Section 5 of this policy.

2.6 Marketing Communications

Where you have provided explicit consent, we may use your contact data to send you promotional offers, bonus notifications, and information about new games or features on ei777. Consent for marketing is optional and may be withdrawn at any time by contacting [email protected] or updating your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal.

3 Data Sharing & Third Parties

ei777 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Payment Processors

To process deposits and withdrawals, we share relevant financial data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. Each of these providers operates under its own privacy and data protection framework. ei777 shares only the minimum data required to authenticate and complete each transaction.

3.2 Game Software Providers

Games on the ei777 platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. To facilitate your game sessions, a session token and anonymised player identifier may be passed to the relevant provider's game servers. Full identity and financial data are not shared with game providers. All game providers used by ei777 are established, audited studios operating under recognised certifications.

3.3 KYC and Compliance Partners

Identity documents submitted for KYC verification may be processed by specialist identity verification service providers engaged by ei777 for this purpose. These providers act under strict data processing agreements and are not permitted to use your data for any purpose other than identity verification on our behalf.

3.4 Legal and Regulatory Disclosure

ei777 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of ei777, our players, or the public.

4 Cookies & Tracking Technologies

The ei777 website uses cookies and similar browser-based technologies to ensure the platform functions correctly, to remember your preferences, and — where you have consented — to analyse usage patterns. The following table explains each cookie category in use.

Cookie Category	Purpose	Retention
Strictly Necessary	Session management, login authentication, CSRF protection, load balancing. Cannot be disabled as the platform cannot function without them.	Session / up to 24 hours
Functional	Remembering your preferred language, game display settings, and last-used payment method.	Up to 90 days
Analytics	Aggregated, anonymised data on page visit frequency, feature usage, and error occurrence used to improve platform quality. No individual player is identified.	Up to 13 months
Responsible Gaming	Storing your session start time and total session duration to support time-tracking and time-out features in your responsible gaming settings.	Session / up to 24 hours

ei777 does not use third-party advertising cookies, retargeting pixels, or social media tracking tags on ei777.vip. To manage or clear cookies placed by this site, you may use the privacy or storage settings built into your web browser. Clearing strictly necessary cookies will require you to log in again on your next visit.

5 Data Retention

ei777 retains personal data for as long as your account is active and for a defined period thereafter to meet our legal and regulatory obligations. The following retention schedule applies:

Data Category	Retention Period	Reason
Identity & Contact Data	Duration of account + 5 years after closure	Anti-money laundering (AML) regulatory compliance
Financial Transaction Records	Duration of account + 7 years after closure	Financial record-keeping obligations
KYC Documents	Duration of account + 5 years after closure	AML and identity verification compliance
Gaming History	Duration of account + 2 years after closure	Dispute resolution and responsible gaming audit trail
Support Communications	Duration of account + 2 years after closure	Dispute resolution and service quality review
Technical / Log Data	90 days from collection	Security monitoring and fraud detection
Marketing Consent Records	Until consent withdrawn + 1 year	Evidence of lawful marketing basis

After the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate statistical analysis and does not constitute personal data for the purposes of this policy.

6 Data Security Measures

ei777 employs a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and ei777 servers, ensuring that login credentials, payment details, and session data cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including identity document data, payment method references, and account passwords (stored as salted hashes — plaintext passwords are never stored).
• Two-factor authentication (2FA) available to all players as an optional additional layer of account security, strongly recommended for accounts with frequent transaction activity.
• Intrusion detection systems monitoring server activity around the clock for anomalous access patterns, brute-force login attempts, and other indicators of unauthorised access.
• Regular penetration testing conducted by qualified third-party security professionals to identify and remediate vulnerabilities before they can be exploited.

6.2 Organisational Safeguards

• Access to personal data is restricted to ei777 staff and contractors who have a legitimate operational need to process it. Access controls are role-based and reviewed periodically.
• All staff with access to personal data are subject to confidentiality obligations and receive training on data protection and information security practices.
• Third-party service providers with access to personal data are required to maintain equivalent security standards under the terms of their data processing agreements with ei777.

7 Your Privacy Rights

As an ei777 player, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request" and your registered account username. We will respond within 30 days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of all personal data that ei777 holds about you, together with information about how it is being processed, the legal basis for processing, how long it will be retained, and with whom it has been shared. We will provide this information in a clear, structured format.

7.2 Right to Rectification

You have the right to request correction of any personal data held by ei777 that is inaccurate or incomplete. For account details such as your registered mobile number or address, corrections can often be made directly via your account settings. For identity and KYC data, a rectification request should be submitted to our support team with supporting documentation.

7.3 Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. This right is subject to our legal obligation to retain certain data for the periods described in Section 5. Where erasure cannot be carried out in full due to legal retention obligations, we will inform you of the specific data categories that must be retained and the applicable retention period.

7.4 Right to Restriction of Processing

You have the right to request that we temporarily restrict processing of your personal data in certain circumstances — for example, while we investigate a rectification request or a complaint about unlawful processing. During a restriction period, your data will be stored but not actively processed.

7.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. This right applies to data you have directly provided to ei777, such as account registration information and payment method details.

7.6 Right to Object to Marketing

You have the absolute right to object to processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, ei777 will cease marketing processing immediately without requiring justification from you. Your access to platform services will not be affected.

8 Contact & Policy Updates

ei777 is the data controller responsible for the personal data collected and processed through the ei777.vip platform. For all privacy-related enquiries, subject access requests, and data rights submissions, the primary contact is:

8.1 Policy Updates

ei777 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable regulations, or improvements to our services. When material changes are made to this policy, we will notify registered players via their registered email address or through a prominent in-platform notification at least 14 days before the changes take effect. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the ei777 platform after the effective date of any policy update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with the revised terms, you may close your account by contacting the support team at [email protected] prior to the effective date of the changes.

Relationship to Other Policies. This Privacy Policy should be read in conjunction with ei777's Terms & Conditions and Responsible Gaming Policy, both of which are available at ei777.vip. In the event of any conflict between this Privacy Policy and another ei777 policy document on a matter specifically concerning personal data, this Privacy Policy takes precedence.

Language. This Privacy Policy is written in English. In the event of any translation discrepancy, the English-language version governs. ei777 serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and this single English-language document applies uniformly to all players regardless of their region.